Shipping & Returns
Shipping Policy
-We process orders Monday through Saturday, excluding holidays. Orders will be processed and shipped within 2 business days from the date of purchase, however some orders may take additional time. Orders placed on Sunday or holidays will begin processing the next business day.
-We offer Canada Wide shipping with Canada Post
Standard shipping is currently free on orders over $150. Express shipping will be an additional fee.
-When choosing Standard Shipping, orders will arrive within 5-7 business days (excluding weekends and holidays)
-When choosing Express Shipping, orders will arrive within 1-3 business days (excluding weekends and holidays)
(For express shipping please contact us.)
Return & Exchange Policy
-Online Purchases
You can always contact us for any question at info@fuez.ca
If you have changed your mind in respect to a purchase, we will accept a return/exchange on regular priced goods only, within 7 days of purchase date.
-All sale items are final sale.
Refunds will be processed online only.
Shipping costs are non-refundable and you are responsible for return/exchange postage costs.
Returned products must be in their original condition, including the original packaging, tags, and any complimentary items received
We will not accept returns/exchanges if:
-
Item was Final Sale / Marked at a discounted price
-
Original tags are not attached to the garment
-
Product is not in their original condition
-
Appear to have been worn, washed - smell of perfume, smoke, deodorant, body odour, laundry detergent
-
Marked or damaged
-
If the request for exchange or return is made after 7 days from the purchase date
-We have the right to refuse any item that is not returned in their original condition.
-We are not responsible for any lost, stolen, or undelivered return/exchange parcels
-The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Fuez Collection will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
(Please Contact Us info@fuez.ca)
Refunds
Refunds are issued to the same method of payment used to place the order. Please allow 5-7 days for the refund to appear on your method of payment.
